Consumer Disputes
Last updated: August 2026
This is a translation for information purposes. The legally binding version is the Portuguese one, available at isgrafite.com. In case of discrepancy, the Portuguese text prevails.
In the event of a consumer dispute, and under Portuguese Law no. 144/2015 of 8 September, consumers may refer the matter to an alternative dispute resolution body.
The competent body for the area where we are based (Santo Tirso) is CICAP — the Porto Consumer Information and Arbitration Centre.
Alternative dispute resolution body
CICAP — Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, n.º 31, Loja 6
4050-225 Porto, Portugal
Telephone: +351 225 508 349
Email: cicap@cicap.pt
Website: www.cicap.pt
Talk to us first
If something has gone wrong, the quickest route is usually the most direct one. Write to info@isgrafite.com or call +351 229 683 226 and we will try to resolve the matter straight away.
Other options
You may also submit a complaint through the Portuguese Electronic Complaints Book.
Further information on alternative dispute resolution bodies at www.consumidor.gov.pt.
Comunicação em Movimento — trading as Grafite — Illuminated Signs
VAT PT509 242 677
Rua do Bom Pastor, Armazém n.º 234, Água Longa
4825-075 Santo Tirso, Portugal
Tel.: +351 229 683 226 · Tlm.: +351 912 706 233
Email: info@isgrafite.com